Misunderstanding Customer Experience: Costly Mistakes

Turning a qualification into a living comes down to winning and keeping the right clients. This piece looks at misunderstanding customer experience: costly mistakes and how FASTER trainers approach it.

The coaching is only half the job; the business is the other half. Here we get into misunderstanding customer experience: costly mistakes.

This is a short overview. Explore the Fitness Business Accelerator to go further, or read on across the FASTER Journal.